El Paso Property Management

When we first moved in the house, the house was extremely filthy. On top of that it was very difficult to get a hold of someone and explain the situation. When I finally got to the right person, Melanie explained there had been a cleaning team that cleaned the whole house but unfortunately the dust storms made their way in the house. However, that does not explain the dirty walls (with footprints), urine on the toilets, oven and range hood filthy with stains of food, or dry adhesive in the master bedroom that needed to be swept up or wiped off. The response we got to these issues was that the contractors did not clean up after themselves. However, logic tells me that the contractors should have been called first then the cleaning of the house. It was a pain, but they sent people back out to clean about 3 days after we moved in. Issue was we already had stuff in the house. We also put in maintenance requests which were ignored. Issues ranged from severe to aesthetic. For example, kitchen sink and master bathroom sink kept leaking and no attention was paid until I sent an email stating that I would not be responsible for the damages that would surely accumulate if this continued to be ignored. My daughter (4 years old at the time) closed the door to her room and was locked in because of the door handle being old and whether the lock was vertical or horizontal, the handle would not turn. She was in a panic when it happened, and I was close to knocking the door down. Luckily, we were able to calm her down and she had to mess with it until it finally opened. Finally, we hit financial struggles, and I needed to talk to manager Rob. Melanie told me he was on vacation, so I sent him an email asking him to call me when he got back. He got back and actively ignored me until he talked to the owner of the house (something I had already done). So, an additional week went by with no communication. I would have very much appreciated a response with information as simple as stating the information was received but there were steps that had to be taken before they can communicate with me. All in all, it was an awful experience. The owner of the house was lovely and a pleasure to deal with but the management team for Haggerty made things uncomfortable and frustrating. My wife and I have always rented and this, by far, has been the least pleasurable experience.

When we started renting our townhome we really enjoyed it. But lately we have not, because when something breaks it takes a month or two to get fixed. Where it would take a few days to get fixed before.

My move in experience was great but I am having trouble with the garage door. I’ve tried to set up a universal remote opener and it’s not working. I would really like for that to work. I’m not sure if there is something wrong with the garage door itself.

Maybe fix the emergency number calls would drop no voicemail

I wanted to take a moment to share some candid feedback regarding our move-in experience. My intent is not to complain, but to provide honest input that I hope can be helpful for future tenants, especially those relocating from out of state.
Overall, renting the property itself was straightforward; however, navigating the move-in process presented some challenges. It was often difficult to reach someone by phone to ask questions, and communication seemed to default primarily to text or email. While electronic communication is helpful, moving from out of state and making significant financial commitments felt like situations where direct phone conversations would have provided reassurance and clarity during an already stressful time.
Additionally, understanding all of the moving parts became challenging due to multiple emails regarding various rewards programs and sign-ins. With so much information arriving at once, it was difficult to determine what was essential versus optional during the transition.
Upon arrival, we also realized there was little to no guidance provided about the home itself. For example, we were unsure how to turn on the water drain, which is not a standard process where we previously lived. We also noticed several items still in place from the property owner, including TV mounts in every room, components of an old security system, and signage attached to the front door. This gave us the impression that a full walkthrough may not have been completed prior to move-in.
Another concern involved the existing Ring doorbell that remained installed. We were not given access to it, and due to privacy considerations, we moved forward with installing our own security system through the concierge service offered by Haggerty, which included a waived installation fee. Afterward, we received messages regarding the original doorbell and were advised to wait for owner approval before making changes. We completely understand and respect this process; however, we were under the impression that this had already been documented through the concierge services provided. This again pointed to possible gaps in communication or documentation.
Lastly, we encountered a few smaller issues—such as operating the kitchen sink and a laundry room vent—that required owner involvement each time. From our perspective, this felt uncomfortable, as we worried it might appear we were repeatedly bothering the property owner for items the rental company might reasonably already be familiar with. It also raised concerns about whether this could unintentionally impact the owner’s confidence in us as renters.
Overall, these experiences left us feeling that communication and move-in preparedness could be improved. We truly want to follow all guidelines correctly and maintain a positive relationship, and we felt that some of the confusion stemmed from process gaps rather than any lack of effort on our part.

This Realty company is definitely family oriented. And very caring for their tenants.

I have never had any issues with Haggerty, great company to rent from.

Setting up a viewing was extremely easy quick the application was self-explanatory was also relatively quick and you guys got me a approved within a day

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Pissed the fuck off!
Let me start of by saying that this POS contractor behaved very inappropriately towards my wife when I was not there. No regard for my children, he hit on my wife the entire time, telling her “she needs to be with a man like him” He was here once before and acted the same way for which had already complained and had asked for this asshole to not be sent, he was. I am beyond aggravated!! This is a slap to my face and major disrespect to my family! I called that shit company and expressed my anger as well!! I have much more to say, what kind of psychopaths are you guys hiring?!